FAQs

General

  • Support Worker Co. is a specialist staffing and consultancy firm that provides recruitment, rostering, and management services of support workers in the Support and Care sector. We focus on optimising workforce performance to enhance service delivery outcomes for our clients.

  • Our services are tailored for Support and Care sector providers, including organisations needing assistance with workforce management, recruitment, rostering, and strategic planning to enhance service quality and operational efficiency.

  • You can reach us by filling out the contact form on our website or calling 1300 334 035. We are available to answer queries and provide detailed information about our services.

Staffing Solutions

  • Our Staffing Solutions are tailored staffing services designed to meet the specific needs of organisations in the healthcare and support worker sectors. These solutions provide access to qualified and vetted support workers to fill temporary and permanent positions, helping organisations maintain staffing levels and meet client needs.

  • Our Staffing Solutions offer a range of benefits including access to a pool of pre-screened and qualified support workers, flexibility in staffing to meet fluctuating demand, and reduced administrative burden associated with recruitment and onboarding. By outsourcing staffing needs, organisations can focus on their core activities while ensuring adequate staffing levels.

  • Our Staffing Solutions can fill various support worker positions including disability support workers, youth support workers, aged care workers and mental health support workers, and more. These solutions are flexible and customisable to meet the unique requirements of each organisation.

  • We utilise a rigorous recruitment process to ensure that only the most qualified and suitable candidates are presented to clients. This process includes screening, interviewing, reference checks, and background checks to verify qualifications, experience, and suitability for the role.

  • Yes, organisations have the option to transition temporary support workers provided through our Staffing Solutions to permanent positions based on performance and fit. This seamless transition process allows organisations to retain talented support workers who have proven themselves while minimising recruitment costs and disruptions.

Roster Co.

  • Roster Co. is a specialist rostering advisory solution for Community Service organisations. Roster Co. provides outsourced roster management services and performs consulting projects related to all-things rostering.

  • Roster Co. outsourced roster management solutions offers a range of benefits including automation of scheduling tasks, reduction of administrative burden, ensuring compliance with labour regulations, and improving communication and transparency within the organisation. By optimising scheduling practices, it helps businesses save time and resources while improving overall efficiency.

  • Data security is a top priority for us. Roster Co. employs industry-standard encryption protocols to safeguard sensitive information. Regular security audits and updates are conducted to ensure ongoing protection against security threats, providing organisations with peace of mind regarding the safety of their data.

  • Yes, Roster Co. provides mobile apps for both Android and iOS devices, allowing managers and employees to access schedules, make changes, and communicate on the go. This mobile accessibility ensures that everyone stays connected and informed, even when they're not in the office.

  • Absolutely. Roster Co. integrates labour laws and regulations into its scheduling algorithms, helping managers avoid violations related to overtime, rest periods, and other labour requirements. This ensures that schedules are not only efficient but also legally compliant, minimising the risk of penalties or legal issues for the organisation.

Consultancy Services

  • Support Worker Co. offers a variety of consultancy services including staffing optimisation, operational efficiency assessment, regulatory compliance guidance, quality improvement initiatives, and organisational development strategies. These services are designed to address specific needs and challenges faced by organisations in the healthcare and support worker sectors.

  • Our Consultancy Services provide organisations with access to specialised expertise and industry insights to help them overcome challenges, improve efficiency, and achieve their strategic goals. Whether it's optimising staffing processes, improving service quality, or navigating regulatory requirements, consultancy services offer tailored solutions to meet organisational needs.

  • The process involves an initial review of current operations, designing tailored improvement initiatives, assisting with implementation, and overseeing ongoing execution to ensure the client’s strategic goals are met.

  • Yes, we recognise that every organisation is unique, with its own set of challenges and priorities. Our consultancy services are highly customisable and can be tailored to suit the specific needs, goals, and constraints of each organisation. This ensures that solutions are practical, relevant, and effective in addressing the organisation's unique circumstances.

  • Support Worker Co. maintains high standards of quality and effectiveness by employing experienced consultants with deep industry knowledge and proven track records of success. Consultancy engagements are guided by best practices, data-driven insights, and continuous feedback mechanisms to ensure that solutions are impactful and sustainable.

  • Yes, we understand that successful implementation is key to realising the full benefits of consultancy recommendations. Consultants provide ongoing support and implementation assistance to help organisations execute recommended strategies, overcome obstacles, and achieve desired outcomes.

Service Delivery and Cost Savings

  • By managing workforce-related tasks, we allow clients to focus on delivering high-quality services, leading to more efficient operations and better service delivery outcomes.

  • Our services are more cost-effective than employing internal personnel for specialised functions, resulting in significant cost savings and increased profitability by streamlining workforce management and reducing overhead costs.

NDIS

  • The National Disability Insurance Scheme is called the NDIS. It’s a new way for people with a disability, under the age of 65, to get the care and supports they need.

    The NDIS is for people with a permanent and significant disability which impacts on their ability to take part in everyday activities.

    If you are eligible, you will work out what reasonable and necessary supports you need to live your life and achieve your goals. You’ll then receive funding to pay for these supports.

    Find more information on the NDIS website.

  • A mental health condition refers to symptoms that may be caused by a number of factors including life events and genetics. Symptoms can range from personality issues, psychotic or compulsive disorders, to anxiety and mood swings. A mental health condition can be temporary or lifelong. What is a psychosocial disability?

  • Psychosocial disability is a term used to describe a disability that may arise from a mental health issue.

    Not everyone who has a mental health condition will have a psychosocial disability, but for people who do, it can be severe, longstanding and impact on their recovery. People with a disability as a result of their mental health condition may qualify for the NDIS.

    A psychosocial disability is a disability arising from a mental health condition. A psychosocial disability can result in difficulties doing everyday things such as banking, shopping and looking after yourself. Not everyone who has a mental health condition will have a disability, but for those who do, it can be severe and longstanding and significantly impact on their life and potential recovery.

  • The term ‘recovery’ is used widely throughout the mental health sector. It can have different meanings in different contexts.

    The NDIA defines recovery as achieving an optimal state of personal, social and emotional wellbeing, as defined by each individual, whilst living with or recovering from a mental health condition.

  • To become an NDIS participant, you must:

    • Be an Australian citizen, or have a permanent or Special Category Visa (SCV) AND

    • Be under 65 years old when you apply to join the NDIS AND

    • Live in an area where the NDIS is available.

    If you have a mental health condition and want to access the NDIS, you must meet the above criteria and provide evidence that:

    • Your mental health condition has caused difficulties in your everyday life AND

    • The difficulties you experience as a result of your mental health condition mean you will likely always require NDIS support AND

    • The difficulties you experience as a result of your mental health issue have substantially reduced your ability to do everyday activities.

  • With the NDIS, you will work out what reasonable and necessary supports you need to live your life and achieve your goals. You’ll then receive funding to pay for these supports.

    Reasonable and necessary supports help someone with a disability to:

    • pursue their goals, objectives and aspirations

    • Increase their independence

    • Increase social and economic participation, and

    • Develop their capacity to actively take part in the community.

    This support may include education, employment, community and social participation, independence, living arrangements, and health and well-being.

  • Before the NDIS was introduced, disability services in Australia had been a lottery.

    The funding you received depended on how, when and where you acquired your disability, as well as where you lived. Some people got enough funding, some people got none! Really, it was all just a bit unfair!

    So, after they held an enquiry, the Federal Government agreed that people with a disability deserved a fairer system. And, more control!

    And in July 2013, the NDIS was introduced.

  • Eligibility for the NDIS depends on a few different things such as:

    • Age: You need to be under 65 years at the time of your application

    • Residency: You need to be an Australian citizen, permanent resident, or a New Zealand citizen who holds a Protected Special Category Visa

    • Disability: You must have a permanent disability that significantly affects how you can communicate, move, care for yourself, or manage your life.

    • Early Intervention: You might be eligible if early intervention would substantially improve your functioning, or delay or decrease a decline in functioning, for you or your child.

  • There are 3 different ways you can manage your NDIS plan.

    You don’t have to choose only one of these options. You can use a combination.

    For example, you might self-manage some parts of your plan while the NDIA may look after other parts.

    The three options are:

    • Your plan is managed by someone from the NDIA

    • Your plan is managed by a Plan Manager

    • You manage your NDIS plan

  • Home Care Packages program is a Commonwealth government-subsidised program that provides long-term support for older people who want to stay living at home.

    There are four different levels of home care packages. Each provides a portion of funding which can be used to buy hours of elderly home care, or other support appropriate to your needs. The four categories are:

    • Level 1: For basic care needs. Provides approximately 2 hours of care a week.

    • Level 2: For low-level care needs. Provides approximately 4 hours of care a week.

    • Level 3: For intermediate care needs. Provides approximately 9 hours of care a week.

    • Level 4: For high-level care needs. Provides approximately 13 hours of care a week.

  • Home Care Package funds aren’t paid to you directly. Instead, you choose an Approved Home Care Package provider to administer the funds on your behalf and give you ‘case management’ support and advice.

  • To be assigned a home care package you need to complete an Aged Care Assessment. This will assign you the level most appropriate to your needs.

    Once you have a Home Care Package, you can keep it for as long as you need. If your needs increase, you may be reassessed for a higher level package.

  • My Aged Care is the government gateway for all aged care services and they should be your first point of contact before looking into any aged care services. It’s services include assessments to understand the level of care you need and which funded services you can access.

    You can get in contact with My Aged Care in two ways:

  •  The Aged Care Assessment (ACA) evaluates people’s eligibility for Home Care Packages. It is performed by professional health and community care clinicians who visit you at home to evaluate your needs. The result of the assessment will determine which level of Home Care Package you are eligible for.

  • After your assessment, an Aged Care Assessment Team member will make a formal decision about your care needs, your eligibility to receive a home care package and the level of home care package that meets your requirements. You are under no obligation to accept the resulting package.

    If you are found to be eligible and want to commence a care package the process will go as follows:

    • Receive an approval letter from My Aged Care: This sets out the level of home care package you are approved to receive and your priority for care.

    • Take a place in the national queue: Your place will be determined by your priority for care and the time you have waited for a package.

    • When a home care package becomes available: You will receive a letter from My Aged Care to let you know you have been assigned a package.

    • Find an Approved Care Provider to manage your home care package.

Aged Care - Home Care Packages