Insights and Case Studies

Rostering is an artform – A system is NOT the Panacea
Insights Article David Cuda Insights Article David Cuda

Rostering is an artform – A system is NOT the Panacea

Rostering is a professional artform. You need to be a specific type of person, with a specific set of skills to survive and flourish in rostering roles within Community Service organisations. You need to have contrasting skills and attributes to adapt, and adapt quickly, to a never-ending dynamic operating environment and have a whole range of levers in your toolkit to create positive outcomes.

Read More
Speed is the Winner in the Battle for Support Workers
Insights Article David Cuda Insights Article David Cuda

Speed is the Winner in the Battle for Support Workers

When it comes to today’s market, time is the killer in Support Worker recruitment. Support Workers have choice like never seen before in the Community Services sector. Roles are in abundance with Community Service providers across Disability, Aged Care and Youth Services due to all the well-publicised workforce shortage issues and ongoing growth of the sector.

Read More
Now is not the time to “Zombie Out”
Insights Article David Cuda Insights Article David Cuda

Now is not the time to “Zombie Out”

Community Services providers whose Support Workers are covered by ‘Zombie agreements’ need to take some prompt action as the clock is now ticking to transition to the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS Award) or establish a new enterprise agreement.

Read More
Rostering is an artform – A system is NOT the Panacea
Insights Article David Cuda Insights Article David Cuda

Rostering is an artform – A system is NOT the Panacea

Rostering is a professional artform. You need to be a specific type of person, with a specific set of skills to survive and flourish in rostering roles within Community Service organisations. You need to have contrasting skills and attributes to adapt, and adapt quickly, to a never-ending dynamic operating environment and have a whole range of levers in your toolkit to create positive outcomes.

Read More
We Agree – Vanilla Recruitment Agency Models Don’t Work
Insights Article David Cuda Insights Article David Cuda

We Agree – Vanilla Recruitment Agency Models Don’t Work

Contingent and supplementary staffing models in Community Services can only work, if there is a systematic and tailored approach to support the achievement of strategic initiatives generating improvements for Community Services providers in key deliverables such as consistency of Support Worker allocations to participants, quality of Support Worker performance, cost savings, operating efficiencies, growth in revenues and risk mitigation.

Read More
It’s All About - Communication, Communication, Communication
Knowledge Resource Carlie Clark Knowledge Resource Carlie Clark

It’s All About - Communication, Communication, Communication

People often underestimate the power of communication and how strong interpersonal skills can forge connection, positively influence in a variety of scenarios, and advance your career. Research suggests there is compelling evidence which demonstrates that those who excel in communication practices foster vital improvements in ‘emotional intelligence’ or emotional quotient (EQ) and are proven to build improved relationships.

Read More
What are Professional Boundaries?
Knowledge Resource Carlie Clark Knowledge Resource Carlie Clark

What are Professional Boundaries?

This topic is based around the ethics, legal and moral limits, and standards which you must deploy as a professional Support Worker to protect customers and your fellow workers from physical, emotional and financial harm, ensuring you are not compromised in any way. Differing from other topics covered, there are clear parameters that need to be consistently followed and applied, therefore this session is unlike other more fluid areas covered in previous blogs.

Read More
How You Can Provide Superior Practice Excellence as a NDIS Support Worker
Knowledge Resource Carlie Clark Knowledge Resource Carlie Clark

How You Can Provide Superior Practice Excellence as a NDIS Support Worker

Essentially it is the combination of many interconnecting elements, tailoring the service a Support Worker provides to their customer, enabling their quality of life, facilitating their fulfillment as well as essential needs and requirements around health and safety. These are it holistic and particular to the customer needs and preferences.

Read More